Privacy Policy
Last updated: 14 March 2025
At salvirolex, we respect your privacy and believe transparency matters. This policy explains how we collect, use, and protect your personal information when you engage with our financial research education services.
Who We Are and How to Reach Us
salvirolex operates as an educational provider specialising in financial research methodologies. We're based at Shop/11A Manuka Cir, Griffith ACT 2603, Australia, and we're subject to Australian privacy laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For privacy-related questions or concerns, contact our team at help@salvirolex.com or call +61403897420 during business hours.
What Information We Collect
We gather different types of information depending on how you interact with our services. Being upfront about this helps you make informed choices about what you share with us.
Contact Information
Your name, email address, phone number, and postal address when you enquire about programs or register for courses.
Educational Records
Course enrollment details, progress tracking, assessment results, and completion certificates from your learning journey.
Payment Details
Billing information and transaction records when you purchase educational materials or enroll in programs.
Technical Data
IP addresses, browser types, device information, and how you navigate our website to improve user experience.
Information You Provide Directly
Most data comes from you when you fill out forms, create an account, or communicate with us. This includes:
- Registration forms for courses starting in late 2025 and early 2026
- Enquiry submissions through our contact page
- Course feedback and assessment responses
- Email correspondence with our support team
- Survey responses about your learning preferences
Information We Collect Automatically
When you visit our website, we automatically gather certain technical information. This helps us understand which resources get used most and where we can improve. We collect browsing patterns, time spent on pages, and which links you click.
We don't use this to identify you personally—it's about understanding overall patterns rather than tracking individuals.
How We Use Your Information
Every piece of information serves a purpose. We're not collecting data just to have it sitting in a database somewhere.
Primary Purpose: We use your information to deliver educational services, communicate about courses, and provide support throughout your learning experience with salvirolex.
Educational Service Delivery
Your contact and educational records help us enroll you in programs, track your progress, issue certificates, and provide relevant learning materials. When you register for a financial research methods course beginning in September 2025, for example, we need your details to set up access and monitor your completion.
Communication and Support
We use your email and phone number to send course updates, answer questions, and notify you about relevant program developments. You'll hear from us about upcoming courses, changes to schedules, or new learning resources that match your interests.
Service Improvement
Technical data helps us identify which pages load slowly, where people get stuck, and what content resonates most. This informs decisions about website updates and course development.
Legal Obligations
Sometimes we're required by Australian law to retain records or provide information to regulatory bodies. We only share what's legally required and nothing more.
Sharing Your Information
We don't sell your personal information. Period. But we do share data with specific third parties when necessary to run our educational services.
Service Providers
We work with companies that help us deliver courses and maintain our platform. These include:
- Payment processors who handle secure transactions
- Email service providers who send course communications
- Cloud hosting services where course materials are stored
- Analytics providers who help us understand website usage
Each provider has contractual obligations to protect your data and only use it for specified purposes. They can't repurpose your information for their own marketing.
Professional Advisors
Occasionally we consult with lawyers, accountants, or other advisors who may need access to certain records. They're bound by professional confidentiality requirements.
Legal Requirements
If Australian authorities present a valid legal demand, we may need to disclose information. We'll notify you when possible unless prohibited by law.
We never share student information with marketing companies, data brokers, or other educational institutions without your explicit consent.
Your Privacy Rights
Australian privacy law gives you several rights regarding your personal information. Here's what you can do and how to exercise these rights.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually in a digital format that's easy to review.
Correct Inaccurate Data
If your details change or you spot an error, let us know and we'll update our records. This is particularly important for contact information and educational credentials.
Request Deletion
You can ask us to delete your personal information, though we may need to retain certain records for legal compliance or to complete services you've paid for.
Restrict Processing
In specific circumstances, you can ask us to limit how we use your information while we investigate a concern or dispute.
Object to Processing
If we're processing your information based on legitimate interests, you have the right to object. We'll stop unless we have compelling grounds to continue.
Data Portability
When technically feasible, we can provide your information in a structured format that you can transfer to another service provider.
How to Exercise Your Rights
Send an email to help@salvirolex.com with "Privacy Request" in the subject line. Include your full name and course details to help us locate your records quickly. We typically respond within 5 business days and complete most requests within 30 days.
There's no fee for reasonable requests, but we may charge for excessive or repetitive demands.
How We Protect Your Information
Security isn't just technical measures—it's about building systems that protect data at every step.
We encrypt data in transit and at rest. Our servers are located in secure facilities with restricted physical access. Staff members only see information relevant to their roles, and we maintain detailed logs of who accesses what.
Despite these precautions, no system is completely immune to security breaches. If we experience an incident that compromises your information, we'll notify you promptly and explain what happened and what we're doing about it.
What You Can Do
Choose strong, unique passwords for your salvirolex account. Don't share login credentials. Be cautious about emails asking you to verify account details—we'll never request your password via email. If something seems suspicious, contact us directly.
Data Retention Periods
We don't keep information longer than necessary. Here's how long we typically retain different types of data:
| Information Type | Retention Period | Reason |
|---|---|---|
| Course enrollment records | 7 years after completion | Certification verification and compliance |
| Payment transactions | 7 years | Tax and accounting requirements |
| Email correspondence | 3 years | Support history and service improvement |
| Website analytics | 26 months | Trend analysis and planning |
| Marketing preferences | Until you opt out | Respecting communication choices |
| Account information | Until deletion requested | Ongoing service provision |
After these periods expire, we securely delete or anonymise information so it can't be traced back to you. Some aggregated data might be retained indefinitely for statistical purposes, but it won't identify individuals.
Cookies and Tracking
Our website uses cookies—small text files stored on your device—to remember your preferences and understand how people use our site.
Essential Cookies
These make the website function properly. They remember your login status and course progress. Without them, you'd need to re-enter information constantly.
Analytics Cookies
We use these to see which pages get visited most, how long people spend reading, and where they come from. This helps us create better content and fix problems.
Managing Cookies
You can disable cookies through your browser settings, though this might affect how well the site works. Most browsers let you block third-party cookies while keeping essential ones active.
Children's Privacy
Our courses are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If you're a parent who believes your child has provided us with personal information, contact us immediately and we'll delete it.
Changes to This Policy
Privacy practices change as technology develops and regulations get updated. When we modify this policy, we'll post the new version here with an updated date at the top.
For significant changes that affect how we handle your information, we'll send an email notification to registered users at least 30 days before the changes take effect. Continuing to use our services after changes take effect means you accept the updated policy.
Complaints and Disputes
If you're concerned about how we've handled your personal information, please contact us first. We'll investigate and respond within a reasonable timeframe.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their website provides guidance on the complaints process and what information you'll need to provide.
Questions About Your Privacy?
We're here to help clarify anything in this policy.
Email: help@salvirolex.com
Phone: +61 403 897 420
Mail: Shop/11A Manuka Cir, Griffith ACT 2603, Australia